Refund and Returns Policy

This policy applies to orders placed on our online store. If you bought in one of our stores, please speak to the staff at Sonic Vaping Mayville or Sonic Vaping Hermanstad.

E-liquids, nicotine shots and VG shots

This includes longfills, 10ml and 30ml nicotine shots, and 80ml VG shots.

• You may return these items for a full refund within 7 days of placing your order.
• Items must be unopened, sealed and unused, in their original packaging.
• Opened or used e-liquids cannot be returned, for health and safety reasons.

Coils

Coils are sold individually in their sealed plastic packaging.

• If you ordered the wrong coil, we will refund it or exchange it for the correct one, as long as it is still sealed in its original packaging.
• Coils that have been removed from their packaging or used cannot be returned, unless they are faulty.

Devices (mods, pod kits and other hardware)

All devices come with a 90-day warranty from the date of purchase.

• If your device develops a fault, send it back to us and we will inspect it.
• If the fault is caused by a manufacturing or device defect, we will replace it with a new device.
• The warranty does not cover damage caused by the user, including drops, water or liquid damage, misuse, or using the device in a way it was not designed for.

How to return an item

1. Email us at info@sonicvaping.co.za with your order number and the reason for the return.
2. We will confirm whether the return qualifies and give you the return address.
3. Send the item back to us. You are responsible for the cost of returning the item.

Refunds

Once we have received and checked the returned item, we will contact you for your banking details and refund the amount you paid by EFT. Refunds are usually processed within 3 business days of receiving the item.

Contact us

For any questions about returns or warranties, email us at info@sonicvaping.co.za.